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Delivering the clarity, speed and seamless experience that global customers need involves a significant amount of unseen work. Our ‘Employee Spotlight’ blog series is designed to showcase the everyday heroes who make this happen.
In this edition, we meet Iulia Dragus, our Global Head of Activation. She ensures every client experiences the full value of their partnership with PageGroup’s Enterprise Solutions, working in close collaboration with local leaders who often know the client best on the ground. We spoke with Iulia about her role, what excites her, and how Enterprise Solutions continues to evolve to support global clients.
I am responsible for the team that coordinates all internal operations for our global accounts. This covers legal, finance, reporting, systems, and processes – everything required for a seamless customer experience. By navigating these complexities behind the scenes, our account directors can focus on what matters most: supporting our clients.
Many of our client agreements span multiple countries. My team is responsible for ensuring consistency, visibility, and alignment, wherever customers operate. I often describe us as the walking dictionaries of PageGroup. We know how things work, who to involve, and how to connect the dots so clients are supported, informed, and understood.
I support customers’ global requirements by combining an international mindset with a deep respect for local nuance – gained through first hand experience. Having lived and worked across Dubai, Singapore, Malaysia, and Romania – and in roles spanning Marketing, Bids & Tenders, and now Activation – I’ve seen how local nuances shape client needs and how strong local relationships can scale into multi‑region solutions.
These experiences have taught me to adapt quickly and communicate in ways that resonate locally. While the way you speak to a client in India, China, or France can differ completely, their underlying needs remain the same: speed, efficiency, quality and clarity in their talent strategies.
One of my proudest achievements is building our internal multi‑market reporting framework from scratch. It began in APAC as a simple visibility tool showing key customer milestones and activities and is now the basis of our quarterly internal reports across all 36 of our markets.
These reports help us understand where opportunities exist to maximise our activation and create greater value for our customers. They help us to see where a customer might need more support, enabling us to anticipate their needs, close service gaps, and offer solutions before challenges arise.
This means clients get a smoother experience, faster responses, and a more coordinated, insight‑led partnership that delivers the full value of their agreement.
I believe teams perform at their best when people are empowered to do what they love and what they’re great at. In my team, strengths aren’t just recognised, they shape how we work. For example, one colleague leads our reporting because his analytical skills are exceptional while another is focused on stakeholder management.
To help everyone contribute at their highest level, I set clear priorities, remove blockers, and create an environment where collaboration feels natural. Curiosity, experimentation and continuous learning are part of how we operate.
I reset through sport. My mum competed in the 1988 Winter Olympics and later became a ski trainer, so movement has always been part of my life. Hiking, skiing and running keep me grounded.
Leaders like Iulia show how Enterprise Solutions builds customer partnerships based on trust, transparency, and long-term impact. The key is to be in sync with our clients, enabling us to deliver tangible value across every part of their talent strategy.
If you would like to learn more about our team, our services, or our culture, get in touch with us.
